Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of A Big Candy Casino, including its website, account services, games, promotions and related features. By registering an account, visiting the site or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the site or its services.

A Big Candy Casino may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational improvements. The current version published on the website applies to your use of the services. You should review this page regularly, particularly before playing or accepting an offer.

The services are intended only for people who are legally permitted to access online gambling services in their place of residence. You are responsible for checking whether online gambling is lawful where you are located and for complying with all applicable laws. Access must not be obtained from a location where gambling services are prohibited or restricted.

• You must be at least 18 years old, or the minimum legal age that applies to you, whichever is higher.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You must use the services for your own personal use and not on behalf of another person.
• You must keep your account information and login details secure.
• You must not use the site for unlawful, fraudulent or abusive activity.

2. Accounts, identity and security

You may be required to create an account before using particular services. Only one account may be held by each individual unless an exception is expressly approved. Accounts must be registered in the user's own name and must not be shared, sold, transferred or made available to another person.

To protect players and the service, identity, age, payment method, address or other verification checks may be requested at any time. You agree to provide documents or information that are reasonably required for these checks. An account or transaction may be restricted while verification is being completed. Where information cannot be verified, access to some or all services may be refused or suspended.

You are responsible for all activity carried out through your account unless you have promptly reported unauthorised access. Keep passwords confidential, use appropriate device security and do not allow other people to use your account. If you believe your account has been compromised, stop using it and take steps to secure it as soon as possible.

A Big Candy Casino may suspend, close or restrict an account where there is a suspected breach of these terms, a security concern, a legal or regulatory requirement, responsible gambling concern, payment issue or suspected fraud. Any review will be handled in accordance with applicable requirements and available information.

Fair use and prohibited conduct

You must not interfere with the operation or security of the website, use automated tools without permission, introduce malicious code, exploit an error, manipulate a game, collude with another player or attempt to gain an unfair advantage. You must not use stolen payment details, false information or another person's account. Suspected prohibited conduct may be investigated and may result in account restrictions or other action permitted by law.

3. Deposits, withdrawals and game play

Available payment methods, processing requirements and any applicable conditions are shown through the site or at the relevant stage of a transaction. You should use a payment method that belongs to you and that you are authorised to use. Payments may be subject to checks by payment providers, financial institutions and other service providers.

You should only deposit money that you can afford to lose. Funds must not be obtained through unlawful activity, credit that you cannot repay or a payment method used without the account holder's permission. A deposit may be declined, reversed or held for review where a payment cannot be verified or appears to present a security, fraud or compliance risk.

Withdrawal requests may be subject to account verification, payment checks and any conditions displayed before the request is submitted. A withdrawal may need to be returned to an eligible payment method or processed using another available method. Processing can involve the casino, payment providers and financial institutions, so the timing and availability of a transaction may be affected by parties outside the casino's direct control.

Game results are determined by the applicable game system and the records maintained by the service. You should check the rules, stakes, winning conditions and any relevant information before confirming a bet or game. Once a game or transaction has been accepted, it may not be possible to cancel or reverse it, except where required by law or the applicable service rules.

If a technical fault, pricing error, display error or other system issue affects a game or transaction, the affected activity may be reviewed and corrected in a fair and lawful manner. We may void or adjust activity where it was accepted or settled because of an obvious error, system failure, fraud or a breach of these terms. Nothing in these terms limits rights that cannot legally be excluded.

Promotions and bonuses

Promotions, bonuses, tournaments and other offers may have separate terms. Those terms may set out eligibility, entry requirements, expiry dates, wagering conditions, game restrictions, withdrawal rules and other limitations. You should read the specific offer terms before participating. If a promotional term conflicts with these general terms, the specific promotional term applies only to that offer to the extent of the conflict.

4. Responsible gambling and privacy

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and consider setting time or spending limits where those tools are available. Never gamble with money needed for everyday living, bills or other essential commitments.

• Take regular breaks and avoid playing when you are upset, tired or affected by alcohol or other substances.
• Do not chase losses or increase your stakes to try to recover money.
• Do not borrow money or sell belongings to fund gambling.
• Use available deposit, loss, session or account limits to help keep play within your budget.
• Consider taking a break or requesting account closure if gambling is no longer enjoyable or controlled.

You can contact the relevant support service through the available account or help features if you need assistance with limits, a break or self-exclusion. If you believe gambling is affecting your wellbeing, finances or relationships, consider seeking independent support from an appropriate gambling counselling or community service in Australia.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used for account administration, identity checks, payments, security, fraud prevention, responsible gambling, customer support and legal compliance. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

5. Website use, liability and complaints

The website and its content are provided for general information and service use. Reasonable steps may be taken to keep the site available and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, in whole or in part, for maintenance, security, technical, legal or operational reasons.

You are responsible for having suitable equipment, software, internet access and security arrangements to use the services. We are not responsible for problems caused by your device, internet provider, payment provider, third-party service, unauthorised access resulting from your failure to protect your credentials or circumstances outside reasonable control.

To the extent permitted by law, you use the site and services at your own risk. Nothing in these Terms & Conditions excludes or limits a consumer guarantee, right or remedy that cannot legally be excluded or limited. Where a limitation is permitted, liability may be limited to the extent allowed by applicable law.

Questions and complaints

If you have a question, notice an account issue or wish to make a complaint, use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, including the relevant account details, transaction information and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Complaints are reviewed using the information available and in line with applicable requirements. You may be asked to provide further details or cooperate with reasonable checks. We aim to handle concerns fairly and consistently, but the outcome may depend on account records, payment information, game data and any relevant legal or service requirements.

These Terms & Conditions are interpreted subject to the laws that apply to the services and your use of them. If any provision is found to be invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that provision has been waived.