Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making conscious decisions about whether, when and how you play. It includes understanding the risks, deciding what you can comfortably afford to spend, and stopping when your planned time or budget has been reached. Gambling outcomes are based on chance, and no strategy can guarantee a win.

A Big Candy Casino provides this information to help players make informed choices. We encourage you to treat gambling as entertainment rather than as a source of income. You should never gamble with money needed for rent, mortgage payments, bills, food, education, medical expenses or other essential commitments.

There is no reliable way to predict a result, change the odds or recover money that has already been lost. Previous results do not make a future result more or less likely. A game that has not produced a win for some time is not necessarily due to pay out, and a previous win does not mean another win is due.

• Gamble only if you are legally permitted to do so and meet the applicable age requirement.
• Use your own funds and keep gambling separate from your everyday spending.
• Decide your time and money limits before you start playing.
• Accept that losses are part of gambling and never chase them.
• Take regular breaks and stop if playing is no longer enjoyable.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Ask for help early if gambling is affecting your wellbeing, relationships or finances.

Plan your play before you begin

A simple plan can help you stay in control. Before opening a game, decide how much money and time you are prepared to use. Your budget should be an amount you can afford to lose without affecting your normal responsibilities. Once the budget has been used, do not add more money simply to continue playing.

Set a realistic entertainment budget

Consider gambling as one optional entertainment expense, similar to other leisure activities. Work out your essential expenses first and only consider gambling with money left over. Do not borrow from friends or family, use credit intended for essential purchases, sell possessions or access savings to fund gambling.

Set a time limit

Playing for longer than planned can make it harder to make clear decisions. Choose a stopping time before you begin and use an alarm, reminder or other practical method to support that decision. Regular breaks can help you check how you are feeling and whether you are still following your original plan.

Keep a clear record

Review your deposits, withdrawals, wins and losses so you have an accurate picture of your activity. Do not rely on memory or focus only on occasional wins. Looking at your overall spending can help identify changes before they become a larger concern.

1. Decide the amount you can afford to spend without affecting essential costs.
2. Choose how long you will play and when you will stop.
3. Use only the funds included in your plan.
4. Do not increase your budget because of a loss or an expected win.
5. Review your activity regularly and adjust your habits if needed.
6. Stop playing if you feel pressured, frustrated or unable to follow your plan.

Tools and account controls

Depending on the account features available to you, tools may help you manage your gambling. These can include deposit limits, spending controls, session reminders, time limits, activity statements, temporary breaks or account closure. A limit is most useful when it is set before you start playing and reflects an amount you can genuinely afford.

If you choose to use an account control, read the instructions carefully and check when it takes effect. Some changes may not apply immediately or may operate for a selected period. Do not assume that a control has been applied until you have received confirmation through the available account process.

A temporary break can provide useful distance from gambling. During a break, avoid opening another account or using another person’s account to continue playing. If you find that a short break is difficult to maintain, consider a longer exclusion period and speak with a qualified support service.

Self-exclusion and account closure

If gambling is causing harm or you are unable to stay within your limits, self-exclusion or account closure may be appropriate. These options are designed to help you stop accessing gambling services for a chosen period or until you decide that gambling is no longer suitable for you. Choose the strongest available option if you believe you may continue playing despite your intentions.

Do not ask another person to create or operate an account for you, and do not use another person’s account to bypass an account restriction. Account sharing can create safety, privacy and legal concerns. If you need help applying a limit, taking a break or closing an account, use the responsible gambling or account support process available on the website.

• Choose limits that match your personal budget, not an amount you hope to win.
• Review your controls after changes to your income, expenses or personal circumstances.
• Use a break or exclusion if you are repeatedly exceeding your plan.
• Keep your login details private and never allow another person to gamble through your account.
• Do not try to avoid a restriction by opening another account or changing account details.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. It may affect people of any age or background, including people who initially gamble only occasionally. Warning signs should be taken seriously, particularly when several signs appear together or continue over time.

• Spending more time or money gambling than you intended.
• Trying to win back losses by increasing bets or playing for longer.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other activities.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, missing payments or selling belongings to continue gambling.
• Using gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with family, friends or colleagues because of gambling.
• Neglecting sleep, health, work, study or personal responsibilities.
• Attempting to stop or cut back but being unable to maintain the decision.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, stop gambling and seek support rather than trying to manage the situation through another bet. You do not need to wait for a serious financial loss before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Practical steps you can take today

1. Stop playing and do not make another deposit while deciding what to do next.
2. Apply an available limit, temporary break, self-exclusion or account closure.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review upcoming bills and protect money needed for essential expenses.
5. Remove saved payment methods and reduce easy access to gambling funds where appropriate.
6. Contact a gambling support service, financial counsellor or health professional for confidential guidance.

Support, safety and underage gambling

If you are concerned about your gambling, support is available in Australia through gambling help services, health professionals, financial counsellors and community organisations. These services can help with budgeting, emotional wellbeing, relationship concerns, treatment options and planning a break from gambling. You may also choose to speak with a trusted family member, friend or support person.

If gambling has created debt or payment problems, contact a qualified financial counsellor before taking out further credit or making promises you cannot afford. Financial and emotional concerns often overlap, so it can be helpful to seek both financial and health support. Keep records of your gambling activity and expenses if they will help you explain the situation.

Gambling is not suitable for children or anyone below the applicable legal age. Parents and carers should discuss the risks of gambling, supervise access to devices where appropriate and use strong, private account credentials. Never allow a minor to use your account, payment method or identity details.

Protecting your account also supports responsible gambling. Keep passwords confidential, use security features where available and review account activity for transactions you do not recognise. If you believe someone else has accessed your account, stop using it and follow the available account security process.

If gambling is contributing to an immediate risk to your safety or the safety of someone else, seek urgent assistance from local emergency services or a crisis support service. Your wellbeing is more important than any gambling account, balance or result.

Remember

You are in control of whether you gamble, how much you spend and when you stop. A Big Candy Casino encourages players to make decisions before playing, use available safeguards and ask for help as soon as gambling stops feeling manageable. Gambling should remain optional entertainment and should never come before your health, relationships or financial responsibilities.