Privacy Policy | A Big Candy Casino

1. Information we may collect

The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be created or collected automatically when you browse the website or use your account. We try to collect information that is relevant to operating the service and meeting our responsibilities as an online gambling business.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information needed to manage your account. We may also collect information about your interactions with customer support, requests you make and the records needed to maintain accurate account information.

Verification and compliance information

To confirm identity, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or use of funds, and records connected with account checks. We may use this information for verification, anti-fraud, anti-money laundering, responsible gambling and other compliance checks where required.

Payment and transaction information

We may handle details about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and transaction history. Payment information may be processed by payment service providers or other specialist providers. We may receive confirmation and transaction details from those providers so that payments can be completed, checked, recorded and supported. We do not ask you to provide payment information through an unsecured communication channel.

Technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, login activity, pages viewed, session information and information about how you interact with the site. We may also receive information from cookies and similar technologies. This information helps us operate, secure and improve the website.

2. Why we use personal information

Personal information is used for purposes connected with providing and managing the service. The particular use will depend on the information involved, the service you request and the legal requirements that apply. We may use information for the following general purposes:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming your identity, age, eligibility and account ownership.
Performing security, anti-fraud, risk and responsible gambling checks.
Providing customer support, responding to questions and resolving complaints or technical issues.
Communicating with you about your account, transactions, security matters, service updates and important changes.
Sending marketing communications where permitted and where you have provided any consent that is required.
Monitoring website performance, fixing faults and improving features, content and user experience.
Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations.
Detecting, investigating and preventing suspicious, unlawful or harmful activity, including attempts to misuse an account or payment method.

Where processing is based on your consent, you may withdraw that consent as described below. Withdrawing consent will not affect processing that is needed to operate your account, complete a transaction, protect the service or meet a legal obligation. If information is not provided when it is reasonably necessary for these purposes, we may be unable to open or maintain an account, complete a requested transaction or provide particular services.

We may use information in an aggregated or de-identified form for analysis, reporting, service planning and security. Information used in this way is handled so that it is not intended to identify an individual directly. We do not use personal information for purposes that are unrelated to the service unless we have a lawful basis to do so or explain the purpose to you.

3. Cookies and similar technologies

The website may use cookies, pixels, local storage and similar technologies. A cookie is a small data file placed on your device when you visit a website. These technologies can remember settings, keep you signed in during a session, support account and security functions, understand website usage and help us deliver relevant content or measure communications.

Types of cookies

Essential cookies, which support core functions such as navigation, account access, security and transaction processes.
Preference cookies, which remember choices such as language, display or other settings.
Analytics cookies, which help us understand website performance and how visitors use different features.
Marketing or measurement technologies, where used, which may help assess communications or present more relevant information.

Some cookies may be placed by service providers that help operate, secure, analyse or improve the website. The information collected through these technologies may include device identifiers, browsing events, session details and approximate location. It may be combined with other information where this is permitted and necessary for the relevant purpose.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block, delete or receive warnings about cookies. If you disable essential cookies, some account, security or website functions may not work correctly. Cookie settings may need to be updated separately on different browsers or devices.

4. Sharing, security and retention

When information may be shared

We may share personal information where reasonably necessary to provide the service, protect players and the website, process transactions or meet legal obligations. Recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, auditors and other service providers that assist with business operations.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected fraud or unlawful conduct, to protect rights and safety, or in connection with a business transfer or restructuring. Service providers are expected to handle information in accordance with appropriate confidentiality and security requirements. We do not sell personal information as a general business practice.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, device or method of transmission is completely secure, so you should choose a strong password, keep account details confidential and contact support promptly if you suspect unauthorised activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, financial records and business reporting. Some records must be kept for a period required by law even after an account is closed or you ask for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer needed, and withdraw consent to marketing communications. Some requests may be subject to identity checks, legal exceptions or other limits.

How to make a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@abigcandycasino.fun. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. Do not send passwords, full payment card numbers or other unnecessary sensitive information in your first message.

We may ask for reasonable information to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person. We aim to respond within a reasonable timeframe and may tell you if additional time or information is needed. If you ask to stop marketing communications, you may still receive essential messages about your account, transactions, security, responsible gambling, service operation or legal matters.

Accuracy and account choices

You should keep your account details accurate and tell us if information changes. Where account tools are available, you may update certain details yourself. You can also use the available unsubscribe option in a marketing message or contact the email address above. Deleting an account or withdrawing marketing consent does not automatically remove records that we are required to retain or information needed to prevent fraud, resolve disputes or meet legal obligations.

This Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website. Continued use of the website after an update may be subject to the revised Policy, so you should review it periodically.