Betting Rules

1. General betting rules

By accessing a betting or gaming service, you agree to follow these Betting Rules and any additional conditions displayed within the relevant game, promotion or betting market. If a specific game rule differs from a general rule on this page, the specific rule will normally apply to that game or market. You should review the information shown before confirming a bet.

A Big Candy Casino may offer different types of games or betting products from time to time. The available options, rules, bet types, minimum or maximum stakes and other conditions may vary. The information presented on the website or in the game interface is the information that applies to the relevant service at the time you use it, subject to correction of obvious errors and any applicable legal requirements.

You must be legally entitled to use online gambling services in your location. You are responsible for checking whether online gambling is lawful for you and for complying with any age, location and other eligibility requirements that apply to your use of the service. You must not allow another person to access your account or place bets using your account.

• You must provide accurate and current account information when requested.
• You must keep your login details secure and tell the operator if you believe your account has been accessed without permission.
• You must use only your own funds and your own account when placing bets.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should check each bet carefully before submitting it, including the game, selection, stake and any applicable odds or terms.

2. Opening an account and placing bets

An account may be required before you can place a bet, play a game or access certain services. Account registration and verification procedures may be used to confirm your identity, age, location and entitlement to use the service. You must provide information that is complete, accurate and not misleading. If your information changes, you should update it as soon as reasonably possible.

Only one personal account should be used unless the operator has expressly approved another arrangement. Creating duplicate accounts, using another person's account, or attempting to avoid account controls may result in account review and action under the applicable Terms and Conditions. Any action taken will depend on the circumstances and relevant legal obligations.

A bet is generally treated as placed when you select the relevant option, enter or confirm the stake, and receive an on-screen confirmation or other indication that the transaction has been accepted. A selection placed in a betting slip but not confirmed is not necessarily a completed bet. If you are unsure whether a bet was accepted, check your account history before attempting to place it again.

You are responsible for reviewing all details before confirmation. This includes the selected game or market, the outcome or selection, the stake, the number of entries, any displayed odds, and any special conditions. Once a bet has been accepted, it may not be changed or cancelled unless the relevant game rules or applicable law allow it.

Bet acceptance and rejection

A bet may be rejected, delayed or placed under review for technical, security, compliance or other legitimate reasons. A bet is not accepted merely because a request was sent from your device. Acceptance depends on the operator's systems recording the bet as accepted. If there is a communication failure, a system interruption or a difference between a displayed message and the account record, the account record and relevant system data may be reviewed to establish what occurred.

The operator may correct obvious errors in displayed information, including an incorrect price, game description, result or settlement calculation. Where appropriate, an affected transaction may be cancelled, voided or corrected in accordance with the specific rules and applicable requirements. You should not rely on an obvious error when deciding whether to place a bet.

3. Game results and settlement

Games and betting markets are settled using the outcome recorded by the relevant game system or the official result source identified in the applicable rules. The settlement method can differ between products. For example, a casino game may be determined by its random game result, while an event-based market may depend on the result or status officially recognised under that market's rules.

You should read the rules for the particular game or market before betting. Those rules may explain how a winning, losing, cancelled, void or abandoned outcome is treated. They may also cover postponed events, interrupted games, changes to participants, dead heats, tie situations, incomplete rounds or other circumstances that can affect settlement.

A result may be subject to a review before it is finalised. This can occur where there is a system issue, a question about the integrity of a result, a possible breach of the rules, a payment concern or a requirement to complete account verification. A displayed result or balance may therefore be adjusted if later information shows that a transaction was recorded incorrectly or should be treated differently under the applicable rules.

Where a bet is successful, any return or credit is calculated in accordance with the displayed terms, the game rules and the recorded stake. A return is not guaranteed simply because a game or market appears to have finished. Settlement must be completed through the relevant systems and may be subject to account checks or other lawful requirements.

Checking your betting history

Your account history is an important record of bets, game activity, results, stakes and returns. Check it regularly and keep your own records where appropriate. If you believe a bet has been recorded incorrectly, raise the issue through the available customer support or complaints process as soon as possible. Include enough information to identify the transaction, but do not send passwords or other confidential security details.

Any review will consider the available account records, transaction information, game data, relevant rules and other evidence. The outcome of a review may include confirmation of the original settlement, a correction, cancellation or another action permitted by the applicable terms and law.

4. Fair play, security and technical issues

You must use the service fairly and honestly. You must not interfere with the website, game software, payment process or security controls. You must not use bots, automated systems, unauthorised software, tools designed to obtain an unfair advantage, or methods intended to manipulate results, transactions or account controls.

You must not exploit a software fault, pricing error, vulnerability or other unintended feature. If you notice a possible error, stop using the affected feature and report it through the available support channel. Continuing to use a known error may lead to a transaction review and action under the relevant terms.

Online services can be affected by internet connections, device settings, software, maintenance, high traffic, telecommunications faults or other events outside reasonable control. A delay or interruption may prevent a bet from being submitted, displayed or settled immediately. Do not assume that a bet was accepted unless it appears as accepted in your account or you receive the relevant confirmation.

• Use a secure device and connection when accessing your account.
• Keep your password and authentication information private.
• Log out when using a shared or public device.
• Do not share screenshots or messages that reveal sensitive account information.
• Contact support promptly if you identify suspicious activity or an account security concern.

A technical problem does not automatically create a right to a particular result or return. Transactions may be reviewed using system records and may be corrected or cancelled where permitted by the applicable rules. The operator will aim to deal with technical incidents fairly and consistently, while meeting its legal and responsible gambling obligations.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and do not chase losses by increasing your stakes.

If gambling is becoming difficult to control, use the responsible gambling tools and information available on the website. These may include account limits, time reminders, activity information, cooling-off options or self-exclusion arrangements, depending on the service and your circumstances. You can also seek independent support from an appropriate Australian gambling support service.

5. Reviews, complaints and rule changes

A Big Candy Casino may review an account, bet or transaction where this is reasonably necessary for security, verification, responsible gambling, fraud prevention, dispute handling or compliance with applicable law. During a review, access to some services or transactions may be restricted where permitted. You must provide truthful information and reasonable assistance when information is requested.

If you disagree with a result, settlement or account decision, first check the relevant game rules and your betting history. You may then use the available complaints or support process. A complaint should explain what happened and identify the relevant bet or transaction. Avoid sending payment passwords, full security codes or unnecessary personal information.

These Betting Rules may be updated when the service, game products, technology, legal requirements or responsible gambling practices change. The current version published on the website will apply from the date stated or, where no date is stated, from publication. You should review the rules before continuing to place bets after an update.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Nothing in these rules is intended to remove rights or protections that cannot lawfully be excluded. For further information, refer to the site's Terms and Conditions and the specific rules for the game or market you wish to use.